Privacy Policy — How tk999 com Handles Your Personal Data

tk999 com collects personal information from players in Bangladesh through several distinct channels: directly via the registration and verification process, automatically through platform usage and browser interactions, and from trusted third-party service providers involved in payment processing and identity verification. The categories of personal data we collect are described in detail below.

1.1 Registration and Account Data

When you create an account on tk999 com, we collect the following information as part of the mandatory registration process:

• Full legal name as it appears on your government-issued identity document
• Date of birth — collected to verify that you meet the minimum age requirement of 18 years
• Residential address — including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and postal code
• Contact email address — used for account notifications, security alerts, and support correspondence
• Mobile phone number — used for account verification, two-factor authentication, and support contact
• Username and encrypted password — your chosen login credentials; passwords are stored in hashed form and are never readable by platform staff
• Currency preference — Bangladeshi Taka (৳) is the default and only supported currency on the platform

1.2 Identity Verification Documents

Prior to processing any withdrawal, and in some cases at registration, tk999 com may request copies of one or more of the following identity documents to satisfy our internal know-your-customer (KYC) obligations:

• Bangladesh National Identity Card (NID)
• Valid passport (biographical data page)
• Birth registration certificate
• Utility bill or bank statement as proof of residential address (dated within 90 days)
• Screenshot or transaction receipt confirming ownership of the bKash, Nagad, or Rocket account used for deposits

All identity documents submitted to tk999 com are stored in encrypted form, accessible only to authorised compliance personnel, and are never shared with third parties except as required for verification purposes or as described in Section 3 of this Policy.

1.3 Financial Transaction Data

tk999 com records all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and statuses, bonus credits and wagering activity, and transaction reference numbers from bKash, Nagad, Rocket, Upay, and bank transfer partners. This data is retained for audit, anti-fraud, and dispute resolution purposes as described in Section 6.

1.4 Technical and Usage Data

When you access the tk999 com platform, our systems automatically collect certain technical data to ensure platform security, optimise performance, and detect fraudulent behaviour. This includes:

• IP address and approximate geographic location (city-level)
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features accessed
• Game history — games launched, bet amounts, outcomes, and session duration
• Referral source (i.e., how you arrived at the tk999 com platform)
• Error logs and crash reports where applicable

1.5 Communications Data

If you contact tk999 com via Live Chat, email at [email protected], or any other support channel, we retain records of those communications — including chat transcripts, email threads, and any attachments — for quality assurance, staff training, and dispute resolution purposes. We do not record telephone calls as the platform does not operate a telephone support line.

tk999 com processes personal data only for the purposes described in this Policy. We do not sell your personal data to third parties, and we do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we use your personal information are set out below.

2.1 Marketing Communications

tk999 com will only send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, cricket betting promotions, and seasonal offers (such as BPL season bonuses or Eid promotions) if you have expressly opted in to receive such communications during registration or via your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in Account Settings or by contacting the support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

2.2 Automated Decision-Making

tk999 com uses automated systems to monitor platform activity for fraud, money laundering, and bonus abuse patterns. These systems may automatically flag or temporarily restrict an account pending manual review by our compliance team. Where an automated decision results in account suspension, you have the right to request a manual review by contacting the support team. No irreversible action — such as permanent account closure or forfeiture of funds — is taken based solely on automated processing without human review.

tk999 com does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with the categories of third parties described below, and only to the extent necessary to deliver the service or fulfil a legal obligation.

3.1 Payment Processing Partners

To process your deposits and withdrawals, tk999 com shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. These partners process your payment data under their own privacy policies and are contractually obligated to handle your data securely. tk999 com does not store your full mobile banking PIN or bank account password on its servers.

3.2 Game Software Providers

Games on the tk999 com platform are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and anonymised player identifier may be passed to the relevant provider's game server to load your game session. Full personal details (name, address, NID number) are not transmitted to game providers.

3.3 Identity Verification Services

For KYC purposes, tk999 com may engage third-party identity verification services to authenticate the documents you submit. These services process your document data solely for the purpose of verification and are bound by strict data processing agreements prohibiting secondary use.

3.4 Legal and Regulatory Disclosure

tk999 com may disclose your personal data to law enforcement agencies, regulatory bodies, or financial intelligence units if required to do so by applicable law, court order, or in response to a lawful request related to the investigation of financial crime, fraud, or money laundering. In such cases, tk999 com will disclose only the minimum data required to comply with the request and will notify you of such disclosure where legally permitted to do so.

3.5 Business Transfers

In the event that tk999 com undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the privacy practices of the successor entity that may affect your data.

tk999 com uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics data. This section explains what cookies we use and how you can manage them.

4.1 Essential Cookies

Essential cookies are strictly necessary for the platform to function. They maintain your authenticated login session, remember your language and currency settings, and protect the platform against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing platform functionality. They do not track browsing activity on external websites and do not contain personally identifiable information beyond a session token.

4.2 Analytics Cookies

tk999 com uses anonymised analytics cookies to understand how players interact with the platform — including which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is collected in aggregate and is used solely to improve the platform's performance and user experience. Analytics cookies may be managed via your browser settings.

4.3 Preference Cookies

Preference cookies remember your account settings between sessions — such as your preferred game category, notification settings, and display preferences. Disabling these cookies will not prevent you from using the platform, but you may need to re-enter your preferences on each visit.

4.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Instructions for managing cookies in the most widely used browsers — Chrome, Firefox, Samsung Internet, and Opera Mini (popular among Bangladesh mobile users) — are available in each browser's help documentation. Please note that disabling essential cookies will prevent you from logging in to your tk999 com account.

tk999 com employs a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The specific technical and organisational measures we implement include the following:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or mobile device and the tk999 com platform
• Bcrypt password hashing — your account password is never stored in plaintext; it is stored as a one-way cryptographic hash that cannot be reversed by platform staff
• Encrypted storage of all KYC documents, with access restricted to authorised compliance personnel only
• Two-factor authentication (2FA) available for all registered accounts via mobile OTP
• Rate limiting and IP-based anomaly detection to identify and block brute-force login attempts and suspicious account access patterns
• Regular internal security reviews and penetration testing of platform infrastructure
• Strict access controls on internal systems — platform staff access to player data is role-based and logged; access is granted only on a need-to-know basis

5.1 Data Breach Response

In the event of a personal data breach that poses a risk to affected players, tk999 com will notify impacted account holders via their registered email address within a reasonable timeframe of the breach being confirmed. The notification will describe the nature of the breach, the categories of data affected, the steps taken to contain the breach, and the recommended actions for affected players to protect their accounts.

tk999 com retains your personal data for as long as your account remains active and for defined periods thereafter, in accordance with our legal and operational obligations. The retention schedule below summarises the standard retention periods applicable to each data category.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Self-exclusion records are an exception to this rule — they are retained permanently to prevent a self-excluded player from being re-admitted to the platform against their stated wishes.

tk999 com respects your rights over your own personal data. As a registered player, you are entitled to exercise the following rights at any time by contacting the privacy team as described in Section 8.

7.1 Right of Access

You have the right to request a copy of the personal data that tk999 com holds about you. Upon receiving a verified access request, tk999 com will provide a structured summary of your personal data within 30 calendar days. Access requests are free of charge for the first request in any 12-month period; subsequent requests within the same period may be subject to a reasonable administrative fee.

7.2 Right to Rectification

If any personal data held by tk999 com about you is inaccurate or incomplete, you have the right to request correction. You may update most of your account information directly via Account Settings. For changes to core identity data (name, date of birth, NID number) that require documentary evidence, please contact the support team with supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that tk999 com may be required to retain certain categories of data — particularly financial transaction records and KYC documents — for the periods specified in Section 6, even following a deletion request, where retention is required by law or for legitimate audit purposes.

7.4 Right to Restrict Processing

You may request that tk999 com restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and the outcome of that objection is pending. During a processing restriction, tk999 com will store the data but not actively use it for any purpose other than as required by law.

7.5 Right to Withdraw Consent

Where tk999 com processes your personal data on the basis of your consent — most commonly for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. You can manage your marketing preferences via Account Settings or by contacting the support team.

7.6 Exercising Your Rights

To exercise any of the rights described in this section, please contact the tk999 com privacy team by emailing support at tk999-com.vip with the subject line "Privacy Rights Request". Please include your registered username and a brief description of the right you wish to exercise. We will respond within 30 calendar days. Where a request requires identity verification before it can be actioned, we will ask you to provide sufficient confirmation of your identity before proceeding.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about the way in which tk999 com has handled your personal information, please contact us using the details below.

• Email: support at tk999-com.vip (subject line: "Privacy Policy Enquiry" or "Privacy Rights Request")
• Live Chat: Available 24 hours a day, 7 days a week via the tk999 com platform
• Response time: All formal privacy enquiries receive a written response within 30 calendar days on Bangladesh Standard Time (BST, UTC+6)

8.1 Updates to This Privacy Policy

tk999 com reviews and updates this Privacy Policy periodically to reflect changes to our data practices, platform features, or applicable legal requirements. When a material change is made to this Policy, we will notify registered players via their registered email address and publish the updated Policy at this URL with a revised effective date. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.